Refund policy

Information on returns and refunds

----

Terms and conditions

Our policy provides for a term of 90 days for returns.

In order for it to be eligible for return, the item must be intact and in the same condition in which it was received (so it must be in its original packaging).

For this reason, when opening the package, the customer is always required to check that the product received corresponds to the one ordered before using it.

The return of a product open is not accepted.

The return of gift vouchers is excluded.

Refunds

Once the return has been sent, received and checked, an email confirming receipt of the item will be sent, in which the approval or rejection of the refund request will be communicated (based on whether the product packaging was received in the same conditions in which it was shipped by the company, if instead the fault lies with the external packaging, it must be reported to the courier upon delivery "with reserve").

For more details read the paragraph "Receipt of shipment"fromShipping information.

If approved, the refund will automatically be applied to the original card or payment method (unless otherwise indicated in advance).

Shipping costs are non-refundable. If you receive a refund, the return shipping costs will not be included in the refund.

Exchanges and contacts

If you need an exchange please email us at resi@casaesperia.it.

The shipment for collection and return of the new product is free only if the error is attributable to the company.

This means defective or damaged products (and not as a result of damaged outer packaging, which had to be reported to the courier upon delivery. "with reserve").

For more details read the paragraph "Receipt of shipment"fromShipping information.

Exchange of products is also accepted for other reasons.

In case of return of an item for an error not attributable to the company or for non-delivery, the cost of shipping (collection / return of the ordered product and return of the new product) is charged to the buyer.

For more details read the paragraph "Delivery failure".

The return shipping address is: Via Luigi Pettinati, 20, 35129, Padua, PD, Italy.

The responsibility for receiving the return at the company branch remains with the customer.

For this reason we recommend using a traceable shipping service or insuring the shipment.

For any information write to us at the following address: resi@casaesperia.it.

We will always answer you, if you do not receive a reply, we kindly ask you to check if the email has been sent correctly.

THIS INFORMATION IS PART OF THE GENERAL INFORMATION OF "TERMS AND CONDITIONS OF THE SERVICE"(SECTION 6), SO FOR MORE DETAILS REGARDING IT, CONSULT THE COMPLETE INFORMATION.